Commentary

From Port to Porch: Team NS Powers Peak Season 2025

While the world winds down for the holidays, Team NS gears up to deliver them. The six weeks of Peak Season—from Thanksgiving to Christmas—is our championship stretch.

Commentary

Anemic Railcar Orders an Industry Travesty

Orders for new railcars in 2025’s third quarter amounted to 3,071. We’re not facing a financial crisis, or a COVID lockdown, but orders are behaving as though we’re in a crisis. This

Commentary

Why a Unified Rail Network Makes Sense

The U.S. transportation system is being pushed beyond the limits of what it was built to handle. Freight volumes continue climbing, supply chains are more time-sensitive, and our roads — long the

Commentary

Putting Teeth in a Merger Approval

To those of us having experience as both a Class I pricing officer and a railroad shipper, it’s axiomatic that the primary advantage of shipping by rail is price. Now that the

Commentary

Omissions, Errors Flaw Rail Study

The late Henry G. Manne, a pioneer in melding the academic disciplines of economics and law through a lens favoring free markets and reduced government regulation, gained international acclaim through creation of

Commentary

Cicero Intermodal Expansion Delivers Capacity, Sustainability and Customer Value

In the heart of the Windy City, BNSF’s Cicero Intermodal Facility underwent a transformation that’s as strategic as it is sustainable. With the final phase of a multi-year expansion nearing completion, the project is already delivering on its promise: increased

(Courtesy of NS)
Commentary

NS: Turning Customer Insights Into Better Customer Service

Each year, Norfolk Southern (NS) conducts a comprehensive customer survey to gauge service performance and identify opportunities for improvement. In 2025, we achieved a world-class response rate of 42%, with 404 customers

Commentary

A Rail Merger to Put America Back on Track

A thriving rail industry is foundational for the U.S. economy. Since the 1800s, railroads have powered the U.S. by hauling grain, chemicals, vehicles, coal and all kinds of critical supplies that Americans

Commentary

Ensuring Quality Across the Industry: An Interview with the QAC Chair and Vice Chair

After a year of significant transitions, quality assurance (QA) across railway suppliers’ products and services are more important than ever. Guidance and service offerings that can assist the industry are critical for moving rail forward towards innovation, safety, and reliability.

Commentary

UP’s Jalali: No Hiccups With NS IT Integration

Union Pacific Executive Vice President and Chief Information Officer Rahul Jalali told reporters on a media day business train that UP-NS computer systems integration will go smoothly if the merger is approved.

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