NS to STB: ‘Service Levels Do Not Meet Our Customers’ or Our Expectations’

“Recovering our service is our highest priority, and we assure you we are taking action to achieve this as quickly as possible,” Norfolk Southern President Alan H. Shaw wrote in a Dec. 10 letter to Surface Transportation Board Chairman Martin Oberman, who asked the Class I railroad to address the deterioration of “key operating metrics” and the increasing number of customer complaints to STB about its “poor performance.”

NS Earns CDP Climate Action Leadership Rating

Norfolk Southern (NS) has been awarded an A- rating for leadership in corporate sustainability from global environmental non-profit CDP.

BLET, SMART-TD Challenge Amtrak on Vaccine Policy

The Brotherhood of Locomotive Engineers and Trainmen (BLET) and the Transportation Division of the International Association of Sheet Metal, Air, Rail, and Transportation Workers (SMART-TD) have filed suit against Amtrak over implementation of its COVID-19 vaccine policy.

STB to NS: Address Performance, Shipper Complaints (Updated)

The Surface Transportation Board (STB) is calling on Norfolk Southern (NS) to address the deterioration of “key operating metrics” over the past several weeks and the increasing number of customer complaints to STB about the Class I railroad’s “poor performance.”

NS Unveils New Headquarters in Atlanta

Norfolk Southern (NS) on Nov. 10 formally opened its new headquarters building in Atlanta, Ga., the city and operational home of predecessor Southern Railway.

WOMEN IN RAIL 2021

RAILWAY AGE, NOVEMBER 2021 ISSUE: Railway Age’s Women in Rail awards recognize leaders for driving their businesses forward while making a difference in the industry and in their communities.

CSX, NS to STB: Deny Gulf Coast Service If No Infra Improvements (Updated)

Gulf Coast service would “impair unreasonably” freight operations unless Amtrak agrees to fund improvements necessary to support its proposal, host freight railroads CSX and Norfolk Southern wrote in a joint filing to the Surface Transportation Board (STB) on Nov. 3.

NS Requiring COVID-19 Vaccinations for All Employees (UPDATED)

Norfolk Southern (NS) on Oct. 20 notified all employees that it will require them to receive the COVID-19 vaccination by Dec. 8; on Oct. 22, the railroad filed suit to block its unions from suing and its employees from striking over the mandate; now, the unions have countersued.

Four Railroaders Earn Environmental Achievement Awards (UPDATED)

Railroad Environmental Conference organizers recognized Norfolk Southern’s Josh Raglin, Union Pacific’s Christi Hornick and Association of American Railroads’ Robert Fronczak with Career Environmental Achievement awards, and NS’ Robert Scoble with the Professional Environmental Excellence Award at their 2021 virtual event, held Oct. 26-27.

NS 3Q21: Record Quarterly Results (UPDATED, Cowen)

Despite significant supply chain disruptions, Norfolk Southern (NS) delivered “a strong financial performance” in third-quarter 2021, Chairman, President and CEO James A. Squires said during an Oct. 27 earnings announcement.

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