Playing a vital role in the economy of New York State and Connecticut, Metro-North Railroad, a subsidiary of the Metropolitan Transportation Authority (MTA), is the busiest commuter railroad in the nation with an annual ridership of over 82 million. A dynamic organization with a strong focus on customer service, safety, and new technologies, Metro-North employs approximately 5,900 people. Operating out of its home base in New York City’s historic Grand Central Terminal, the railroad’s three lines serve 120 stations in seven counties in New York and two counties in Connecticut. In 2011, Metro-North received the prestigious International Brunel Award for Overall Excellence in Railroad Design, recognizing its continuing work as a more efficient operation, its commitment to sustainability, and its focus on providing excellent customer service. Metro-North was the first American railroad to win this coveted award in its 26-year history. The competition is open to all passenger and freight railroads in the world. Metro-North has a reputation for rewarding employee resourcefulness and innovation, and offers excellent job opportunities in a challenging and diverse environment.

Position Objective:

 Provide overall leadership, direction and guidance for the Operations Division with the purpose of achieving or exceeding the established corporate performance measures and attaining the Vision goals.

Responsibilities:

• Lead the Divisional efforts in attaining the overall safety goals and objectives by promoting safe work practices though the use of a coordinated, structured and well defined system safety plan.
• Oversee and achieve the Operating Divisional goals in On-Time Performance, Mean-Distance between Failure, Consist Compliance, Customer Satisfaction, Efficiency and Sustainability as these metrics advance customer service priorities and Vision goals.
• Foster a climate of collaboration, problem solving and teamwork for all stakeholders that support the corporate mission, values, long-range goals and departmental initiatives; creating synergy and enhancing employee development.
• Participate in the development of corporate polices, long range plans, budgets and projections for all topics that effect the Operating Division.
• Provide Senior Executive level participation in all applicable public and governmental oversight interactions.  
• Ensure overall compliance of the Operating Division with all applicable State and Federal laws and regulations.

• An understanding of industry operating practices and federal regulations with particular attention to commuter rail operations.
• Demonstrated leadership skills to motivate and foster teamwork not only within the Division but with all concerned and involved stakeholders.
• Demonstrated leadership skills in the areas of safety, performance and crisis management.
• Excellent organizational skills with the ability to create a climate of continuous improvement.
• Outstanding communication skills with a prominence on effective public speaking, use of diplomacy, tact resulting in positive employee relations within a political/unionized environment.
• Capable of exercising independent judgment and displays creative problem solving skills.
• Familiar with budgeting practices.
• Strong analytical skills.
• A demonstrated ability to effectively interact with a represented workforce and labor leaders

Required Education/Experience:

• Must possess a Bachelor’s Degree in engineering, transportation, planning, public or business administration or a related field.
• A minimum of fifteen 15 years of progressively responsible, senior level management experience in a transportation operational function and a proven record as an operations manager of a large, mufti-functional transportation organization.
• Minimum seven (7) years experience in managing and developing a diverse group of professionals and non- professionals at various levels.

Preferred Education/Experience:

• Trained and experienced in the nature and use of Incident Management.
• Possesses an advanced degree in engineering, transportation, planning, public or business administration or a related field.
• Experience in designing and/or implementing organization change to meet the strategic needs of a public sector organization.

To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant’s qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

We offer a competitive salary and a comprehensive benefits package.

TO APPLY & SEE FULL JOB DESCRIPTION:

Please visit us at http://www.mta.info/mta/employment/

All Applicants must apply online to be considered. Metro-North no longer accepts hard copies of resumes.

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page. If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.

MTA Metro-North Railroad is an Equal Opportunity Employer.